Privacy Policy

Last Updated: [Date]

This Privacy Policy describes how Cellspan Protocol ("we," "us," "our") collects, uses, discloses, and safeguards your Personal Information, including any health-related information we may collect in connection with providing our services. This Policy applies to information collected through our website, mobile applications, telehealth platforms, and any other online or offline interactions where this Policy is referenced. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Scope & Applicability

Jurisdiction

We primarily serve individuals located in the states of California (CA) and Arizona (AZ), where Dr. Omar Saleem is currently licensed to practice medicine. Our handling of health-related information will comply with the Health Insurance Portability and Accountability Act (HIPAA), as well as applicable federal and state laws in CA and AZ.

Non-Patient Visitors

Even if you are not receiving clinical services, we may still collect certain information about your usage of our website or other platforms. This Policy applies to all visitors, whether or not you are a patient.

2. Information We Collect

We collect and process various types of information to deliver and improve our services, including:

Personal Information

  • Identifiers: Name, address, date of birth, email address, phone number, and other contact details.
  • Payment Information: If you pay for services, we may collect payment card details or billing information, processed via a third-party payment processor (we do not store full credit card numbers on our servers).

Health & Medical Information (Protected Health Information or "PHI")

  • Medical History: Prior diagnoses, treatment history, medication lists, allergies, and other relevant health data.
  • Lifestyle Information: Exercise routines, nutritional preferences, or any other lifestyle factors pertinent to our preventive health or longevity services.
  • Self-Reported Data: Information you provide during consultations, telehealth appointments, or via intake forms.

Technical & Usage Information

  • Device & Log Data: IP addresses, browser type, operating system, referring URLs, and timestamps.
  • Cookies & Similar Technologies: We use cookies, beacons, and similar technologies to enhance user experience, gather usage analytics, and provide relevant content. You may adjust your browser settings to refuse cookies, though some features may be limited as a result.

Other Voluntary Information

  • Surveys & Feedback: Information you provide when responding to surveys, submitting feedback, or entering any promotions or contests.
  • Communications: Records of your communications with us, including emails, phone calls, and messages through telehealth platforms.

3. How We Use Your Information

We may use the information we collect for the following purposes:

Provision of Services

  • To deliver medical or preventive health services (where applicable) in compliance with HIPAA and state laws.
  • To schedule appointments, send reminders, process payments, and communicate with you regarding your care.

Administration & Operations

  • Business Operations: For internal management, including financial transactions, record-keeping, audits, and compliance with legal obligations.
  • Analytics & Performance: To analyze site usage, improve website performance, and develop new features or services.

Personalization

  • Tailored Health Protocols: To create personalized health, wellness, or performance enhancement plans, particularly for racket sports and South Asian metabolic health.
  • User Experience: To customize content, recommendations, and resources based on your preferences.

4. Disclosure of Your Information

We do not sell or rent your Personal Information. However, we may disclose or share your information in certain circumstances as outlined in our full privacy policy.

5. HIPAA Compliance

We consider any health-related information you provide as Protected Health Information (PHI). Our collection, use, and disclosure of PHI comply with HIPAA's Privacy, Security, and Breach Notification Rules.

6. Data Security Measures

We implement various administrative, technical, and physical safeguards to protect your Personal Information. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights & Choices

You have certain rights regarding your Personal Information, including rights to access, correct, or delete your information, subject to applicable laws and regulations.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Cellspan Protocol
[Contact Email / Phone]
[Office Address]

By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.